Privacy policy

Privacy Policy

Last updated: November 2025

At Canchelo’s Chimichurri, we treat your privacy with the same care and respect we give to our ingredients — handled with integrity and never taken for granted.

This Privacy Policy explains how we collect, use, and protect your information when you visit https://canchelos.com or make a purchase from us.

Who We Are

Canchelo’s Chimichurri is a UK-based artisan food producer, crafting authentic Uruguayan-inspired Chimichurri sauces using 100% natural ingredients.

For privacy or data-related enquiries, please contact:
📧 info@canchelos.com

Our Promise

We only collect the information required to process your order and enhance your experience. We do not sell or share your data without consent, and we handle all information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What We Collect

Personal details: name, email address, phone number, billing and delivery addresses.
Payment details: securely processed through Shopify or Stripe (we never store card data).
Order details: items purchased and related communication.
Website data: anonymised analytics and cookies.

We do not knowingly collect data from anyone under 18.

How We Use Your Data

We use your information to:

Process and deliver your orders.
Communicate updates or respond to queries.
Improve our website and customer experience.
Comply with tax and legal obligations.
Send marketing emails (only if you’ve opted in).

Cookies & Analytics

We use cookies to ensure our site functions properly and to analyse visitor use. These small data files help us enhance your browsing experience. Analytics tools like Shopify Analytics and Google Analytics collect only anonymised information. You can adjust cookie settings in your browser at any time.

Data Security & Retention

Your data is stored securely on encrypted servers via Shopify. We retain order information for up to six years for tax and legal compliance, after which it is permanently deleted.

In the rare event of a data breach, we will notify affected users and the Information Commissioner’s Office (ICO) promptly.

Sharing Your Data

We only share your data with trusted service providers essential for fulfilling your order:

Shopify (our website host)
Stripe / PayPal (secure payments)
Royal Mail / couriers (delivery)
Email and IT providers (communication)

All partners comply with UK GDPR and data protection laws.

Your Rights

You have the right to:

Request a copy of your personal data.
Correct or delete your data.
Withdraw consent for marketing.
File a complaint with the ICO if you believe your data has been misused.

To exercise your rights, email info@canchelos.com.

Policy Updates

This policy may be updated periodically to reflect changes in legislation or our practices. The most recent version will always be available on this page.

Cookie Policy

Last updated: November 2025

We use cookies to ensure Canchelo’s Chimichurri runs smoothly and to improve your browsing experience. Some cookies are essential for website functionality, while others help us understand how visitors use our site so we can continue to improve it.

By continuing to use our site, you agree to the use of cookies. You can disable cookies through your browser settings, but some functions may not operate correctly without them.

For more details on how we use and protect your information, please refer to our Privacy Policy.